Q&A

【Meals / Restaurants / Bars】
Please tell me what time dinner is served.
Dinner can be selected from 18:00 or 18:30.

*Dinner time will be announced at check-in.
*Depending on the congestion situation, we may not …Continue reading
【Meals / Restaurants / Bars】
【Important】Regarding allergies
Regarding food allergies, which are frequently asked by customers
We will post the basic policy of this facility.
Please read if you have an…Continue reading
【Hotel / Guest rooms】
Do you have non-smoking rooms?
Nishiizu Koyoi, all rooms are non-smoking.
If you wish to smoke, please use the "Cigar Lounge" located next to the lobby.
【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in is from 15:00.
The latest check-in with dinner is 18:30, and the latest check-in without dinner is 22:00.

Check out is at 10:00.
【Access / Parking】
Is there a parking lot?
Free outdoor parking is available on site(16 units)
【Bathing / Baths】
Please tell me about the quality of the hot springs and their effects.
Hot Spring Qualities:Calcium/sodium sulfate spring

Efficacy:Neuralgia, recovery from fatigue, rheumatism, neurological disease
【Hotel facilities / Equipment】
Do you have rental chargers for mobile phones and smartphones?
Unfortunately, we do not offer rentals.
Please bring your own items before visiting the museum.
【Hotel facilities / Equipment】
Do you have a smoking space?
A cigar lounge is available at the back of the lobby lounge.
【Hotel / Guest rooms】
Can I stay with my pet?
Unfortunately, we do not accept pets.